Contact Us

We’re always happy to hear from you!

Whether you have a question about your order, need help choosing the right product, or just want to share a story about your furry friend — the Pokpaw Team is here to help.

 Live Chat: Click the CHAT button in the bottom-right corner of the page to chat with us instantly.

 Email: pokpawpet@gmail.com

 Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

 Address: 5th Floor, Factory Building, No. 3 Yuanzhou Avenue, Shangnan Village, Yuanzhou Town, Boluo County, Huizhou City, Guangdong Province, China

For business inquiries, collaborations, or wholesale opportunities, please reach out to:

pokpaw08@gmail.com

You can also stay connected with us through our social channels for updates, tips, and cute pet moments:

Instagram | Facebook | TikTok | YouTube

We aim to respond to all messages within 24 hours on working days.

Your pets deserve the best — and we’re here to make that happen.