Refund policy

Return & Exchange Policy

·For hygiene and safety reasons, Pokpaw only accepts returns or exchanges under the following conditions:The product arrives damaged, defective, or incorrect;

·You contact us within 7 days of delivery and provide clear photo or video evidence.

·Returns for personal preferences (e.g., wrong model, color, or “change of mind”) will not be accepted.

·Returns or exchanges will not be accepted for products damaged due to buyer misuse or mishandling.

Return Shipping & Refunds

·If the product is defective or incorrect, Pokpaw will cover return shipping costs.

·If a return is approved for personal reasons, the buyer is responsible for all shipping, return, and customs fees.